Who we are
Green Septic Solutions is a trading name of Greenwood Landscapes Ltd. For the purposes of UK data-protection law, Greenwood Landscapes Ltd is the controller of the personal information described in this notice.
You can contact us at greensepticsols@gmail.com, by calling Mark on 07738 434124 or Sarah on 07703 588254.
Information we use
Depending on how you contact us and the work you ask us to undertake, this may include:
- Your name, telephone number, email address and postal or project address.
- Information you provide about the property, the existing drainage or treatment system and the work required.
- Photographs, plans, quotations, correspondence and project records.
- Website usage information collected through Google Analytics, but only where you have accepted analytics cookies.
Why we use personal information
To respond to enquiries and prepare quotations
We use the information you provide to discuss your requirements, arrange a survey where appropriate and prepare or follow up a quotation. The lawful basis will usually be taking steps at your request before entering into a contract and our legitimate interests in administering enquiries.
To deliver and administer contracted work
Where you appoint us, we use relevant information to plan, coordinate, complete and record the project. The lawful basis is performance of the contract and, where applicable, compliance with legal obligations.
To understand website use
If you accept analytics cookies, Google Analytics helps us understand how visitors use the website. The lawful basis for setting analytics cookies is your consent, which you can withdraw through the Cookie settings control.
Sharing, processors and international transfers
We do not sell personal information. Where necessary, information may be shared with suppliers, subcontractors, professional advisers, service providers or public authorities involved in the enquiry or project. They should receive only the information needed for their role.
If analytics is accepted, website usage information is processed through Google Analytics. Google may process data outside the UK. Appropriate contractual or other safeguards should be confirmed as part of the final website compliance review.
How long information is kept
Information is kept only for as long as it is needed for the purpose for which it was collected, including project administration, warranty, accounting and legal requirements. Specific retention periods should be confirmed before this notice is published.
Your information rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection or portability. Where processing is based on consent, you can withdraw that consent at any time.
The Information Commissioner’s Office explains these rights in more detail.
Questions and complaints
Please contact us first if you have a question or concern about how your information is used. You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for current contact options.